Privacy Policy
Last Updated: July 15, 2025
Simply Sauna ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website, make a reservation, or otherwise interact with our mobile sauna rental services ("Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. For information about our service terms, please see our Terms of Service.
1. Information We Collect
a. Information You Provide
- Name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely via third-party provider)
- Reservation details and preferences
- Optional messages or notes
b. Information We Collect Automatically
- IP address and browser type
- Device and operating system
- Pages visited and usage activity (via analytics tools)
2. How We Use Your Information
We use your information to:
- Process and confirm sauna reservations
- Deliver and retrieve sauna units to/from your location
- Communicate essential updates via SMS and email
- Respond to customer service inquiries
- Improve our website and services
- Comply with legal obligations
3. SMS Consent and Communications
If you choose to opt in to receive SMS updates during the reservation process, we may send you transactional SMS messages related to your booking, including:
- Booking confirmations and updates
- Delivery and pickup notifications
- Service zone approval requests
- Time-sensitive changes affecting your reservation
These messages support the fulfillment of your reservation. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP or contacting us directly.
We do not use your phone number for marketing or promotional SMS messages without your separate, express opt-in.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information with:
- Payment processors (e.g., Stripe) for secure transactions
- Delivery service providers or contractors for logistics
- Legal authorities if required to comply with applicable laws
All third-party vendors are required to handle your information securely and only for the purpose intended.
5. Data Storage and Security
We take reasonable precautions to protect your information using:
- Secure HTTPS encryption
- Third-party payment processing (we do not store full card details)
- Access controls and audit logs for internal systems
However, no system is 100% secure, and we cannot guarantee absolute protection of your data.
6. Your Rights and Choices
You may:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Request deletion of your information (unless required for tax or legal purposes)
- Withdraw marketing consent at any time (if applicable)
To exercise your rights, email us at info@simply-sauna.com
7. Cookies and Tracking
We use cookies and third-party analytics tools (such as Google Analytics) to improve site performance and understand user behavior. You may disable cookies in your browser settings, but this may limit functionality.
8. Data Retention
We retain personal data only as long as necessary to:
- Fulfill rental services
- Maintain booking records
- Comply with legal and tax obligations
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from anyone under this age. If we become aware of such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. If material changes are made, we will update this page and revise the "Last Updated" date. Your continued use of the Services indicates acceptance of the new terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: info@simply-sauna.com
Phone: (908) 448-4091