FAQ
When are delivery and pickup?
Both happen between 6-8 PM.
Where do you deliver?
Within 60 miles of 07931. We currently do not deliver to NYC boroughs.
How is pricing structured?
$450/day flat rate. Delivery is free within 20 miles; $200 for 21-60 miles.
Do I pay now?
Your card is authorized at checkout. We charge only after admin approval. If we can't confirm within 24 hours, the request expires and the authorization is released.
Does someone need to be present?
Yes. Someone must be present for both delivery and pickup.
What if I need to cancel?
Cancellations within 48 hours of delivery incur a $250 fee.
Can I pay over time?
Yes. At checkout you can choose Klarna or Affirm to split your payment over time (subject to approval). Terms are set by Klarna/Affirm. Refunds follow our standard refund policy. Learn more about Pay Over Time
Can I use my HSA/FSA funds?
Qualifying customers may be eligible to use HSA/FSA funds for their sauna rental. We've partnered with Flex to provide a quick consultation ($15, also HSA/FSA eligible) that determines your eligibility. If you qualify, you'll receive a Letter of Medical Necessity to submit for reimbursement. Complete the consultation before booking — only same-day or future purchases can be reimbursed. Learn more about HSA/FSA eligibility
Where can you place it?
A flat, accessible area for safe trailer placement. We'll guide you on best practices.
Is power needed?
No household power required; the wood-fired stove provides heat.
How long to heat?
Typically 45-90 minutes depending on conditions and desired temperature.
Is there smoke?
Minimal; the wood-burning stove is vented. We'll advise on placement for comfort.
Do I need to be home for pickup?
Yes, a brief handoff helps us ensure a smooth, safe pickup.